FAQ
Getting Started
Which product is right for me?
It depends on what you need it for. Focus is for mental clarity and concentration, best taken in the morning. Power supports energy and performance, ideal during the day. Chill helps with stress and balance, best taken in the evening. Sleep supports rest and recovery, best taken before bed. If you're unsure, the Why Magnesium? page breaks it down in full.
Can I take more than one blend?
Yes. Many people take Focus in the morning and Sleep at night, for example. The blends are designed to complement each other. If you're unsure which combination works for you, the Why Magnesium? page breaks down each formula in detail.
How do I take it?
Take 1–2 sticks daily. Dissolve a stick in 300ml or more of water. Do not exceed the recommended daily dose.
When should I take each product?
Focus — morning. Power — daytime. Chill — evening. Sleep — before bed. Each product is formulated around the time of day it's most effective.
Is it suitable for vegetarians and vegans?
Yes. All products are vegan, gluten-free, dairy-free, soy-free and non-GMO.
Is it safe to take if I'm pregnant or breastfeeding?
No. These products are not suitable if you are pregnant or breastfeeding. Consult your doctor before use if you have any medical conditions or are taking medication.
What age is it suitable for?
These products are for adults only. Keep out of reach of children.
Product & Ingredients
What's in FOCUS?
Focus contains Magnesium L-Threonate and Malate, Green Tea Extract, L-Theanine, Alpha GPC, Natural Caffeine, Creatine Monohydrate, Natural Vitamin C and Vitamin B6. It's formulated to support concentration, mental performance and cognitive function. Contains caffeine.
What's in SLEEP?
Sleep contains Magnesium Bisglycinate and Taurate, Glycine, Blue Passion Flower Extract, Apigenin from Chamomile Extract, Montmorency Cherry, Valerian Root Extract and Prebiotic Inulin. It's formulated to support relaxation, recovery and better sleep quality. May cause drowsiness.
What's in POWER?
Power contains Magnesium Glycinate, CreHytine Micronized Creatine Monohydrate, Bilberry Extract Powder and Vitamin B6. It's formulated to support energy production, muscle function and daily performance.
What's in CHILL?
Chill contains Magnesium Bisglycinate and L-Threonate, L-Theanine, Rosea Rhodiola, Phosphatidyl Serine, Lemon Balm Extract, Natural Vitamin C and Prebiotic Inulin. It's formulated to ease stress and support calm, balanced energy without drowsiness.
Are the products gluten-free, dairy-free and vegan?
Yes. All products are free from dairy and soy, non-GMO, gluten-free and vegan. They are also NSF and GMP certified.
Does FOCUS contain caffeine?
Yes. FOCUS contains natural caffeine from green tea extract. If you are sensitive to caffeine, start with one stick and assess your tolerance.
Does SLEEP cause drowsiness?
SLEEP may cause drowsiness due to its formulation, which includes valerian root and passionflower. It is best taken shortly before bed.
Where are the products made?
All products are manufactured in the UK at De Lacy House, Station Road, Clitheroe, BB7 2JT.
What is the serving size?
Each stick is a single serving. Take 1–2 sticks daily dissolved in 300ml or more of water.
Do the products contain allergens?
For allergen information, see the ingredients listed on the packaging. All products are free from dairy and soy.
Shipping & Delivery
Where do you deliver and how much does it cost?
We deliver exclusively to the UK. Orders of £55 and over qualify for free delivery. Orders under £55 have a delivery charge of £2.42. All orders are online only — collection is not available.
How do I track my order?
Please log into your account where you will find your orders - the tracking link is within the order details.
Your tracking will also have been emailed to you. Please make sure to check your junk/spam mailboxes.
My tracking says delivered but I haven't received it.
If your tracking shows your order has been delivered but you have not received it, please check the tracking link to view the proof-of-delivery image and further tracking information.
Please check with neighbours, any hidden places, wheelie bins and doorbell cameras/CCTV if available around your property.
If you have further issues locating this, please use our Delivery Portal
My parcel is damaged or something is missing.
Please use our Delivery Portal
How do I return an order?
Please use our Delivery Portal
I received the wrong product.
Please use our Delivery Portal and we'll arrange the correct item to be sent straight away.
Orders
Can I amend my order?
Unfortunately, once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions in your account.
I've put the wrong address on my order, can I change it?
Due to our fulfillment centre working fast to get orders picked, packed and shipped ASAP so everyone can receive their orders quickly, we are not always able to amend address details on orders.
Please contact the customer service team via our contact form and we will do our best to try and catch your order in time to amend this for you.
My discount code isn't working.
If you are having issues using a discount code, please contact us via our contact form with details of the code you are trying to use.
Please do not go ahead with your order, as we cannot retrospectively apply a discount or promo code to an order once it has been placed.
Please note: discount codes cannot be applied to items that are already discounted, such as items on sale or subscription items. Only one discount code can be redeemed per order and minimum spends may apply. If it is a promo code, please check the T&Cs for that code.
I can't place an order.
Please double check that your billing address matches your card details. If you are having further issues, please get in touch with the customer service team via the contact form.
I've been charged but my order hasn't gone through.
If you have had a failed order attempt, but it looks like a payment has been taken, please check your bank to see if this is 'pending'.
If so, it will likely be refunded back to you from your bank.
Subscriptions
How do I set up a subscription?
Find the products that you want to buy, click 'Subscribe & Save', choose whether you want your products every one, two or three month(s), and add to your basket.
Checkout with your products and your subscription will begin automatically.
How do I cancel, skip or reschedule?
Log into your account, click ‘My Subscriptions’, and you’ll be taken to the subscriptions portal. You will land at your next order and can click ‘Manage this Subscription’ on any of your products to cancel, skip or reschedule.
Why has my subscription paused?
Your subscription may pause automatically if the subscription products are out of stock. When the items come back into stock, your subscription will resume.
Alternatively, please check the subscriptions portal to ensure there are no payment or delivery errors.
Will the rest of my subscription be fulfilled if one product is out of stock?
Yes, the rest of your subscription will be fulfilled. The out-of-stock product subscription will resume when back in stock.
How do I add products to my subscription?
Log into your account and select 'Manage Subscriptions' you can add products to your subscription by browsing the ‘You May Also Like’ section. You can also ‘Browse All Products’ from here.
You can add them as a one-time-only product or add them to your subscription with the same, or an alternative, delivery frequency.
How do I update my payment method?
To add and manage your payment methods, log into the subscriptions portal, select ‘Manage Subscriptions’, and then ‘Address and Payment Details’. From here, you’ll have an option to ‘Manage Payment Methods’.
When adding a payment method, you will be able to update all of your subscriptions to use this.
How do I change my delivery address?
Log into your account, select ‘My Subscriptions’ and go to the subscriptions portal, you will land on your next order. Alternatively, you can select ‘View Upcoming Orders’.
Once you’ve found your upcoming order, select ‘Edit Address’ and make the necessary changes.
How do I merge my subscriptions?
Please contact us via our contact form.
Customer Service
How do I get in touch?
Contact us via our contact form. Customer service is available Monday to Friday, 9am–5pm.
I haven't received a response.
Please bear with us, someone will be in touch within one business day during our operating hours of Monday to Friday, 9am–5pm.